Three layers working as one unit.
This is not a loose collection of freelancers. It is a cross-functional unit with clear roles, shared tools, and a single point of accountability — each layer purpose-built for a different kind of work.
governs both layers, delivers your weekly dashboard, single point of contact
We filter the chaos. You keep the context.
Most operational friction shouldn't reach you at all. Opevion runs a four-tier escalation protocol so it doesn't.
ESCALATION PROTOCOL
We Act
Most issues
REQUIRES
YOUR ATTENTION
The Dashboard
Visibility layer
Non-critical resolutions are logged in your Monday visibility report. You see what was handled, how, and the outcome — in your own time, on your own terms.
WEEKLY
SCAN ONLY
The Priority Flag
High-impact items
Time-sensitive issues sent same-day with a pre-researched recommendation. You approve in 30 seconds. No research needed on your end.
APPROVAL
ONLY
The Emergency Line
Rare by design
Catastrophic events — factory shutdowns, legal action, critical system failure — trigger an immediate direct call. We will never let the ship sink without telling you.
DIRECT CALL
WHEN IT MATTERS
What we run — The operating layer
Automation that carries the volume. Operators who own the outcome.
Runs the repetitive operations at scale
A new order arrives. The workflow checks it against your supplier lead times, flags SKU mismatches, updates inventory across Shopify and Amazon, sends a status update to your 3PL, and logs the result — with an operator reviewing exceptions, not every transaction. That is one of dozens of workflows running inside your operation every day.
Handle the decisions that need context
A supplier sends a price increase notice. The workflow flags it. A senior operator — who knows your margin targets, your relationship with that supplier, and your alternative sourcing options — decides how to respond. The system then executes that decision. Speed and judgment, working together.
The design principle: Automation handles everything it can. Operators handle everything it cannot. You handle only what matters.
Operations doesn't stop at a scope line.
Every function in a business is connected — what happens in sourcing shows up in cash flow, what happens in fulfilment shows up in support. We start with a defined scope because focus is what makes the work reliable, but we don't pretend the boundaries are real.
If something adjacent to our scope is causing you problems, raise it during your discovery call. Where it makes sense for us to take it on, we will. Where it doesn't, we'll tell you plainly and point you to someone who does it properly.
Diagnostic Complete
We map your bottlenecks.
Processes Mapped
SOP manual documented.
Automation Built
The workflow layer.
We Run The Week
First dashboard delivered.
The operation runs at pace without you in it.
Typically three months for a single-channel brand, a full season for wholesale or seasonal buying.
Weekly operations dashboard
Orders processed and any fulfilment issues
Customer support ticket summary and resolution rate
Supplier and vendor status updates
Open items requiring founder decision
Priorities for the coming week
Monthly performance summary
Operations performance vs. previous month
Process improvements implemented
Automation wins — time saved, errors prevented
Flags and recommendations for the next 30 days
Capacity and utilisation outlook