We run the operation, you run the business.
A senior operator owning the outcome is not the same as a vendor taking over.
Your Business
You make
Decisions
Brand, product and range direction
Pricing and margin policy
Capital allocation and growth bets
Which channels and customers you take on
Business decisions and company culture
We own
The Machine
Operations oversight and the vendor set around it
Order flow, fulfilment and the 3PL relationship
Customer support and post-purchase
Supplier management, terms and landed cost
Planning, reporting and the data behind it
Three layers working as one unit.
This is not a loose collection of freelancers. It is a cross-functional unit with clear roles, shared tools, and a single point of accountability — each layer purpose-built for a different kind of work.
Judgement
Volume
governs both layers, delivers your weekly dashboard, single point of contact
The Operations
The Result
Automation carries the volume — processing orders, syncing data, chasing statuses. Senior operators carry the judgment — negotiating with suppliers, resolving exceptions, making decisions that need context. The operations lead governs both, filters the noise, and delivers a single weekly report so you see what matters without touching the work.
We filter the chaos. You keep the context.
Most operational friction shouldn't reach you at all. Opevion runs a four-tier escalation protocol so it doesn't.
ESCALATION PROTOCOL
LEVEL
01
We Act
Most issues
Our specialists, supported by automation, resolve tracking issues, vendor errors and data discrepancies without involving you.
None
REQUIRES
YOUR ATTENTION
LEVEL
02
The Dashboard
Visibility layer
Non-critical resolutions are logged in your Monday visibility report. You see what was handled, how, and the outcome — in your own time, on your own terms.
2 min
WEEKLY
SCAN ONLY
LEVEL
03
The Priority Flag
High-impact items
Time-sensitive issues sent same-day with a pre-researched recommendation. You approve in 30 seconds. No research needed on your end.
30 sec
APPROVAL
ONLY
LEVEL
04
The Emergency Line
Rare by design
Catastrophic events — factory shutdowns, legal action, critical system failure — trigger an immediate direct call. We will never let the ship sink without telling you.
Rare
DIRECT CALL
WHEN IT MATTERS
The design principle: Levels 1 – 3 are business as usual. Level 4 is your emergency glass – always there, almost never needed. Opevion is built so you never have to break it.
The operating layer
Automation that carries the volume. Operators who own the outcome.
Rebuild an operation properly and something else happens too. It stops leaking money.
WHAT THE AUTOMATION DOES
Runs the repetitive operations at scale
A new order arrives. The workflow checks it against your supplier lead times, flags SKU mismatches, updates inventory across Shopify and Amazon, sends a status update to your 3PL, and logs the result — with an operator reviewing exceptions, not every transaction. That is one of dozens of workflows running inside your operation every day.
Handle the decisions that need context
A supplier sends a price increase notice. The workflow flags it. A senior operator — who knows your margin targets, your relationship with that supplier, and your alternative sourcing options — decides how to respond. The system then executes that decision. Speed and judgment, working together.
A small senior-led team delivers what used to take a department
Automation carries the volume. Operators carry the judgment. The combined output is a multiple of what a purely manual team produces — with fewer errors, faster turnaround, and complete audit trails. That is the real advantage of the model.
One dashboard. One contact. Zero chaos.
Every Monday your operations lead delivers a visibility report: what happened last week, what was resolved, what needs your attention. The items that reach you arrive pre-researched with a recommended action. You approve in 30 seconds.
The Design Principle: Automation handles everything it can. Operators handle everything it cannot. You handle only what matters.
Need help in any of these areas? Raise it during your discovery call. Where it makes sense we'll take it on, and where it doesn't we'll tell you plainly and point you to someone who does it properly.
Beyond the core scope
Operations doesn't stop at a scope line.
Every function in a business is connected — what happens in sourcing shows up in cash flow, what happens in fulfilment shows up in support. We start with a defined scope because focus is what makes the work reliable, but we don't pretend the boundaries are real.
If something adjacent to our scope is causing you problems, raise it during your discovery call. Where it makes sense for us to take it on, we will. Where it doesn't, we'll tell you plainly and point you to someone who does it properly.
Diagnostic Complete
We map your bottlenecks.
Processes Mapped
SOP manual documented.
Automation Live
The workflow layer.
Full Velocity
Full operation live.
The 14-Day Guarantee
If your operation is not fully live and delivering your first weekly dashboard by Day 14, we extend your onboarding at no charge until it is. No excuses. No caveats. Just delivery.
Every founder we work with has the same anxiety: "If I hand this over, will I lose visibility?" You will not. You gain more visibility than you have now — just without the work attached to it.
EVERY MONDAY MORNING
Weekly operations dashboard
Orders processed and any fulfilment issues
Customer support ticket summary and resolution rate
Supplier and vendor status updates
Open items requiring founder decision
Priorities for the coming week
FIRST WORKING DAY OF EACH MONTH
Monthly performance summary
Operations performance vs. previous month
Process improvements implemented
Automation wins — time saved, errors prevented
Flags and recommendations for the next 30 days
Capacity and utilisation outlook