Past $5M, the back end fragments — every function owned by someone different, and nobody owning the whole. Every exception lands on your desk. We own the entire operational backbone and rebuild it as one accountable system, run by a named senior operator.
"We were struggling to get our bedding brand off the ground. From the moment we started working with them, everything began falling into place — product development, sourcing, operations, and go-to-market. They didn't just advise. They built the systems and ran them with us."
Who it's for
Your entire operation, run for you.
We take everything operational off your plate — so your only job is reviewing a 10-minute Monday dashboard and making the decisions only you can make.
F • 01
Operations & Oversight
Single point of contact. Weekly ops review every Monday. SOP documentation. Process improvement. Escalation handling.
F • 02
Inbox & Communications
Daily inbox triage. Routine correspondence handled. Follow-up tracking. Only what genuinely needs you reaches you.
F • 03
Order & Fulfilment
Daily order reconciliation. 3PL coordination. Tracking escalations. Returns management. Weekly fulfilment report.
F • 04
Customer Support
Full support queue management. 4-hour response SLA. Escalation protocol. FAQ library maintained and updated.
F • 05
Supplier & Vendor Ops
PO tracking. Production updates. Delivery monitoring. Discrepancy flagging. Supplier relationship log.
F • 06
Reporting & Visibility
Weekly dashboard every Monday. Monthly summary first working day. Readable in under 10 minutes. Always proactive.
F • 07
AI Workflow Execution
Every repeatable mechanical task is automated. Human time reserved for judgment, relationships, and decisions. The AI layer runs 24/7 underneath every function above.
Shopify API
3PL Integration
Zapier
Make
Claude
AI models
Auto-Reporting
30-50%
Workload automated
We filter the chaos. You keep the context.
Most operational friction shouldn't reach you at all. Opevion runs a four-tier escalation protocol so it doesn't.
LEVEL 01 —
We Act
Most issues are resolved by our specialists without involving you.
LEVEL 02 —
The Dashboard
Everything handled is logged in your Monday report, for you to read in your own time.
LEVEL 03 —
The Priority Flag
Time-sensitive items come to you same-day, pre-researched, with a recommendation.
LEVEL 04 —
The Emergency Line
Catastrophic events trigger an immediate call. We will never let the ship sink without telling you.
Design principle
Levels 1–3 are business as usual. Level 4 is your emergency glass — always there, almost never needed.
No hidden fees. No vague retainers. Book an audit, see exactly what your operation needs, and engage a Pod when the fit is clear.
PRICING
Paid Diagnostic - One Time - Credited against your first two months if you proceed.
A paid operational diagnostic that produces your real value-at-stake numbers — the baseline that sets your engagement price and proves the outcome later.
$5,000 - $10,000
Full operational audit across your stack
Value-at-stake findings, quantified
Prioritised roadmap of quick wins
Business functions don't operate in isolation — sourcing shows up in cash flow, fulfilment shows up in support. We work to a defined scope because focus is what makes it reliable, but if something adjacent is causing you problems, raise it in your diagnostic. We'll either take it on or tell you honestly who should.
"We were struggling to get our bedding brand off the ground. From the moment we started working with them, everything began falling into place — product development, sourcing, operations, and go-to-market. They didn't just advise. They built the systems and ran them with us."
"We brought them in to build our trading operations from the ground up — sourcing, vendor management, logistics, and day-to-day business functions. They set up everything from procurement workflows to our go-to-market strategy for construction and hospitality clients. What would have taken us years to figure out, they had running in months."
"They managed our sourcing, supplier coordination, ecommerce data processing, and product catalogue — and did an excellent job. What took us months to figure out on our own, they had structured and running in weeks"
"They helped us develop our product offering and build the supply chain processes behind our cross-border freight operations. From go-to-market strategy to day-to-day process management, they brought structure to a complex, multi-country business."
From Audit to Full Velocity in 14 Days - Guaranteed.
A structured onboarding that moves fast. No vague timelines. No dragged-out setup.
Diagnostic Complete
We map your bottlenecks.
Processes Mapped
SOP manual documented.
Automation Live
The workflow layer.
Full Velocity
Full operation live.
If your operation is not fully operational within 14 days of onboarding, we extend at no cost until it is. No excuses. No invoices. We don't bill for a system that isn't running.
The people running your operation.
Tech & Systems Lead
CX & Retention Lead
Data & Integrity Lead
Growth & Expansion Lead
Opevion operates under Skuma Global Limited, registered in Hong Kong